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1. #Verizon in home agent choosing router channels upgrade
2. #Verizon in home agent choosing router channels full

I clicked on the link and saw the offer had been submitted on my behalf but it said it was for the bring your own device. She put the info in on her end and gave me a link to track status. I explained the situation, she confirmed that yes, I would get the $500 and she said she would process the rebate herself for me. That person I eventually got through to was very nice and seemed helpful. Went back to chat and was given another number to call for customer care. He even told me to do the trade in offer as well! I thought gosh, what a nice and helpful rep, there must be a similar $500 offer that I didn't see on the website since he was so insistent it would apply when switching and getting a new phone. This is when he knew I was checking out with a NEW phone. I asked about the $500 multiple times and the rep said things like : "for the $500 switcher offer, you will receive that once the service is already activated to us." and when I asked if there was anything I needed to do or fill out the rep said I can just check out and it will "automatically apply" later. I saved the last chat transcript and the rep wanted to stay on with me until I completed the transaction of purchasing a NEW phone and setting up a new line. Anyway, since the reps insisted a $500 offer is good for new devices as well, as long as I selected one of the correct unlimited plans for the offer, I assumed they knew best since they are literally reps for this company and I trusted them.

#Verizon in home agent choosing router channels full

My previous iPhone was paid in full but I was looking at upgrading in the next few months. I did not need a new device right away at all. This surprised me since I didn't see that offer but maybe it was on a different page or maybe just offered through agents directly when you're on the fence about switching to them. Each agent said a $500 gift card offer is ALSO valid even if you get a new device when signing up.

#Verizon in home agent choosing router channels upgrade

I said yes, but the $500 offer says it's for bringing your own device so I would upgrade later. On the verizon website, the chat box pops up and they want to talk to you and convince you to buy things or sign up for a plan when you aren't logged into an account.Īnyway, I told each one that I was looking at switching over from tmobile for the $500 credit and they ALL asked if I was interested in a new device. Last month, before I was a new Verizon customer, I chatted with 3 different agents online as I browsed the verizon website trying to decide if I should switch to them or another company (I moved and my tmobile service isn't great in my new area).